Front Line Manager
Pondering aspects of management and leadership

Courage in Leadership

22 July 08 - 12:47

What does the word courage bring to mind for you?
    - Bravery?
    - Knows no fear?
    - Never back down from a scrap?

When I consider courage, I think of none of these things. The first and central thought that comes to mind is that courage is doing what is right despite your fear, misgivings, reservations or natural inclinations.

How does this apply to me in my role as the leader of my team?

Following are some scenarios where courage is required to lead.

1. A member of your team is not performing well. If you let it ride because the thought of taking that person aside and confronting the issues makes you intensely uncomfortable, are you doing any favours for them, your team, your business or yourself?

2. A client has overheated and has resorted to abusive and personal comments to one of your team members without cause. Do you fall back on the old saw 'the customer is always ... (more)

Belated introduction

19 July 08 - 04:28

Hey there everyone, this post is a simple introduction to my blog, even though I have already posted on one subject.

My Name is Scott. I am a people manager in a large financial services organisation in Sydney, Australia. I have been a manger for only a couple of years but would like to think I have been a leader for much longer.

Understanding the need for continual development, I have set up this blog as a part of my Personal Learning Environment in the hope that by exploring the blogs of others, thinking upon my own skills and experience and writing about it all, I may continue to learn and expand my own knowledge.

All of that said, I see myself as something of a 'noob' and as such will always embrace comments and constructive criticism of my ideas and thoughts, as this is sure to aid my growth as a manager and leader.

FYI: I am attempting to get a blogroll up and running so that I can display links to blogs that have caught my eye. More on this later.

It's that time again

17 July 08 - 12:56

I along with Team Leaders everywhere am currently facing the prospect of working through that most mysterious and often stressful time. Half yearly performance reviews.

I am very aware that many managers see this activity as something to be dreaded, something that is difficult, stressful and maybe even counter productive. It is my belief that there is absolutely no reason for this to be.

How can the 'performance discussion' become a tool for positive growth for every member of your team and even you yourself?

Some questions to address.

Do I have regular discussions with each member of my team in between the formal 'discussions'?
If not, I am short changing everyone including myself. This is not always easy to achieve but if I am serving my team well, I am going to have the courage to push back where necessary on all of those extra jobs and projects that companies load on the shoulders of ... (more)

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